Contact Us

Working Time (excluding holidays): Monday-Friday: 9:00 - 18:00 (UTC +08:00)


Contact

- Email: support@case-me.com (Any questions, reply within 24 hours. Available on Business Days)
- Customer Service Phone: +18334932323 (9:00am-5:00pm EST, Monday to Friday).

 

Company

- Brand Company: Shenzhen iCase Technology Co., Ltd.
- Authorized Marketing Company: Shenzhen Juliang Technology Co., Ltd.
- Authorized Marketing Company Number: 91440300MA5GD8NJ57
- Service Address: Longnian Building, No. 29 Longcheng Avenue, Nanlian Community, Longgang Street, Longgang District, Shenzhen
- Warehouse Address (Return address): Room 610, R&D Complex Building, Baoyunda Logistics Center, Baoan District, Shenzhen, Guangdong Province, China

How do I change/modify my order?

Please note that we can help you modify your order before shipment. It includes changing the device type or the color of an item, removing an item, changing your shipping address. Once your package shipped, we will not be able to change anything.


How do I track my orders?

Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can track it on the logistics website according to the logistics tracking number we provided in the email.

 

We're here to help! If you have questions/issues please do not hesitate to contact us.